Where we ship
Available destinations are shown in the country selector at checkout. If checkout does not accept an address, we cannot currently ship there. We do not promise delivery to restricted locations or where transport is unavailable.
SHIPPING POLICY
Know the route before checkout.
Shipping availability, charges and the estimated delivery window are shown before payment so every order starts with clear expectations.
From our store to your door.
Orders are normally prepared within 1 to 3 business days. Delivery estimates begin after dispatch and may vary by destination, carrier capacity, customs and events outside our reasonable control.
Processing time
Orders are normally processed Monday through Friday within 1 to 3 business days, excluding public holidays. High-volume periods or verification checks can take longer; if a material delay occurs, we will contact you using the order email.
Delivery estimates
The estimate shown at checkout and in the order confirmation is the estimate that applies to the order. Typical delivery after dispatch is 5 to 12 business days for United States addresses and 7 to 20 business days for other supported destinations. Estimates are not guarantees.
Shipping charges, tax and duties
Shipping charges and applicable store-collected taxes are shown before payment. International customers may also owe import duties, taxes or carrier fees imposed by the destination country. Unless checkout expressly states otherwise, those charges are the recipient's responsibility.
Tracking and address accuracy
We send tracking after dispatch. Customers are responsible for entering a complete and accurate delivery address. Contact us within 2 hours if a correction is needed; changes cannot be guaranteed once fulfilment begins.
Lost, delayed or damaged parcels
If tracking has not updated for 7 business days, a parcel is marked delivered but missing, or packaging arrives damaged, contact us promptly with the order number. We will investigate with the carrier and offer the appropriate replacement or refund when responsibility is confirmed.
Multiple parcels and refusal
A multi-item order may arrive in more than one parcel without extra product charges. If delivery is refused or a parcel is returned because of an incorrect address or unpaid import charges, any refund may be reduced by unrecoverable shipping costs where permitted by law.
Questions about this policy?
File a customer-service request and include your order number when the question concerns a purchase.
CONTACT CUSTOMER SERVICE