Return window and eligibility
Contact us within 30 calendar days after delivery. Change-of-mind items must be unused, unworn, unwashed and in resalable condition with original tags, accessories and packaging. Proof of purchase is required.
RETURNS & REFUNDS
A clear way to make it right.
Eligible unused items may be returned within 30 calendar days after delivery. This policy explains eligibility, costs and refund timing before you buy.
Returns without surprises.
Start every return through our customer-service form before sending an item. Include the order number and checkout email so we can provide the correct instructions.
Items that cannot be returned
Personalized or custom-made products cannot be returned for change of mind. Gift cards and items marked final sale are non-returnable where permitted by law. These exclusions do not limit rights for products that arrive faulty, damaged or not as described.
How to start a return
Submit the form on our Contact Us page with your order number, email address, reason for return and photos when relevant. Wait for approval and the correct return address before shipping. Returns sent without authorization may be delayed or refused.
Return shipping costs
ROAMORA pays reasonable return shipping for an item that is defective, damaged in transit, incorrect or materially not as described. For an eligible change-of-mind return, the customer pays return shipping unless local law requires otherwise. Original expedited-shipping charges are not refundable unless the order was faulty or incorrect.
Inspection and refunds
After the returned item is received and inspected, we will notify you of approval or explain any issue. Approved refunds are sent to the original payment method within 5 to 10 business days. A bank or payment provider may need additional time to post the credit.
Exchanges and cancellations
For a different model or color, return the eligible item and place a new order. To request a cancellation or address change, contact us within 2 hours after ordering. We will try to help, but an order already in processing or transit cannot be changed.
Consumer and payment-provider rights
This policy does not restrict mandatory rights under applicable consumer law or any rights available through the payment provider. Contact our support team first when possible so we can investigate promptly.
Questions about this policy?
File a customer-service request and include your order number when the question concerns a purchase.
CONTACT CUSTOMER SERVICE